Support took longer than expected to resolve issue
I had a tricky issue with the dialer not syncing properly at the start of the week. It was frustrating that resolving this took a couple of days with calls to support. On the plus side, once they understood the problem, the team helped me work through the fixes without too much back and forth. The telephonic support staff were polite, but I felt the communication could have been quicker in providing updates about progress. Also, the automatic updates occasionally caused unexpected changes in the software interface, which added some confusion before the support clarified what was new. Overall, the support did eventually do the job, but the time it took was longer than I hoped. I appreciated that the database feature remained stable throughout, and the training materials I used when onboarding were clear enough for me to get started on my own. Signing up and payment happened smoothly without issues, so that part was straightforward. I'd say the experience was evenly mixed: practical help was available but not as swiftly as I'd have liked, and some aspects of the software behaved unpredictably during that period.