Support took longer than expected to get going
After initiating the sign-up, I was surprised by how long it took to fully set up the software and understand the workflow. The onboarding process had some gaps that meant calling tools and the dialer weren't immediately intuitive to use. On the positive side, telephonic support staff communicated politely and tried to be as helpful as possible, even though response times were sometimes delayed. The database feature was adequate but didn’t quite match my expectations, which felt like a missed opportunity. Automatic updates arrived regularly, improving some functionalities but not accelerating the start as I had hoped. Payment and invoicing were straightforward with clear instructions, which was a relief. While I managed to get going eventually, the overall process was slower than I anticipated, leaving me surprised by the time involved. I think this experience shows both strengths and weaknesses in the support and communication infrastructure.