Support took longer than expected, several repeats
The process of contacting support and resolving my issues with the software was lengthier than I anticipated. Initially, I made my query via the helpline, which involved waiting on hold multiple times before speaking with an assistant. Each time I connected, I had to repeat the details of my problem as they did not seem to have full access to my ticket history. This repetition added to the overall time spent. Even after explanations, the resolution was not immediate and required several follow-ups. Although the team was willing to help when available, the intervals between responses caused delays beyond what would be ideal. No technical issues with signing up or making payments, but the delay in support extended the time I had to wait before continuing with my work using the software. For urgent matters, this could be frustrating since there was no faster escalation option provided to me during my experience. Overall, the long time involved in communication reduced my enthusiasm for relying on telephone support for critical issues.