Support took longer than expected, impacting setup
I found that a significant portion of the setup and initial usage had to be figured out on my own due to limited and slow support communication. While the sign-up process was straightforward and payments were managed without issues, the helpdesk responses were often delayed and lacked detailed guidance. I spent considerable time consulting the manuals and trying out features like the dialer and database integration without much interactive help. Although the automatic updates happened quietly, they occasionally introduced unannounced changes which added to the confusion. The telephonic support, when I did get through, was polite but often unable to provide immediate solutions. This stretched out the time it took me to become comfortable with the software. Even training materials were available but after using them, I still needed to troubleshoot many basic questions alone. In summary, while some elements like invoicing and sign-up worked fine, the overall support experience dragged out with delays and required substantial self-reliance which slowed my progress.