Support took longer than expected, even compared to others
The telephonic support service took noticeably more time than what I had come to expect from other platforms. Whenever I reached out, the wait to connect wasn’t short, and the answers provided often required additional explanations. While the people on call knew their stuff, the whole process felt a bit slow and tiring. Compared to previous experiences with other remote workflow software support, this was less efficient. I also noticed the follow-up calls and guidance didn’t always reach me promptly, which added to the delay. I’ve used similar services before, and this definitely didn’t match that speed of resolution. Overall, I’m weary of having to keep explaining the same concerns, and the extra time spent has been noteworthy. I hope the response times improve so that it aligns better with what most users probably expect from a support line.