Support took longer than expected but worked decently
I had expected support to be more immediate based on initial discussions, but experience over a few weeks showed a more mixed picture. When I reached out for help during day-to-day usage, the telephonic support was sometimes slow to respond, not as quick as I had hoped. However, when they did get back, their guidance was fairly helpful in resolving issues with the dialer and database features. Automatic updates generally installed smoothly and didn’t disrupt my workflow, which was a positive surprise. The invoice and payment process was straightforward, and sign-up felt seamless at the start. While the communication timing was not ideal, the overall assistance quality improved as time went on and felt more reliable. I am neutral about this; it's neither great nor terrible but just average. I expected quicker support calls, but at least when contacted, the team provided useful advice and fixed problems effectively.