Support took longer than expected, but was mostly okay
I had expected the support process to be a little quicker before starting with the software, but it took more time than I anticipated. Usually, when calling about how to use certain calling tools or the dialer, I had to wait a bit on the phone and sometimes requests needed several rounds of clarification. Yet, once connected with someone, the explanations matched what I expected based on the training. The telephonic support was courteous and helpful but not always as fast as I had hoped. On the plus side, the database features were explained in detail and updates happened automatically without fuss. I feel my overall expectations were met, though the amount of time it took was a bit longer than I was prepared for at the start. This probably means I’ll plan for a longer onboarding time if I decide to renew usage later.