Support took longer than expected, but it did get me sorted
Looking back on my experience, I realize that while the initial onboarding was pretty clear, I ended up having to work quite a bit out for myself when it came to optimizing the dialer and database features. The telephonic support was helpful on the whole, but sometimes responses took a while or required multiple follow-ups. I found myself spending time cross-checking documentation and testing out parts of the software to understand the best workflow for my remote tasks. The training sessions covered the basics but didn’t get into the finer points I encountered later. Updates to the software arrived automatically, which helped keep things running better, but it occasionally led to minor disruptions before I adapted. The sign-up, invoicing, and payment processes went smoothly, which was a relief. Ultimately, I ended up fairly comfortable with the tools but wished the support and training included more detailed advice upfront, saving me the time I eventually spent figuring it out solo. This experience has made me more knowledgeable, though it did take more extra effort than I expected.