Support took longer than expected but I felt confident finally
I didn’t expect the support experience to be so drawn out, although the team was consistently polite. Over a couple of weeks, I had several calls to clarify how to use the calling tools and the database feature effectively. Though it took time, the telephonic support gradually resolved my doubts and gave me the confidence to navigate the software independently. I appreciated how they didn’t rush me and were available whenever I needed help. The automatic updates kept the software current during this period, which reduced extra complications. Signing up and payment procedures were also smooth from my side. While I wish the initial onboarding training had been more detailed to cut down the back-and-forth, overall I felt the end result was positive. It’s not like I felt totally lost at any point, but it took patience. I wouldn’t say it was a quick fix, but by the time support concluded, I was comfortable using the platform without hesitating much.