Support took longer than expected but helpful overall
I contacted WFHI’s support a couple of times during my initial usage period. Each time, there was a waiting period—sometimes quite a few minutes—before I could get through to someone. That aspect was a bit frustrating given that I was trying to solve minor yet blocking issues so I could continue working smoothly. Yet, once I was able to speak with a representative, their help was clear and patient, guiding me through both software settings and the training modules that I found tricky. I do think the telephonic support system could reduce hold times to make the experience better. Despite that, the agents seemed knowledgeable and attentive, which reassured me. I expect I will need their help again as I explore more advanced features, and I’m comfortable with this balance of wait time versus quality of communication.