support took longer than expected but got through
Calling the support team took more time than I expected. I had to wait on the phone for a while before someone was available which was a bit frustrating. Once connected, the representative repeated some questions I had already answered in earlier calls. This made the whole process longer but it was understandable if they wanted to be thorough. After clearing up miscommunications, they did resolve my issues with the dialer and the database access fairly well. The training materials helped reduce the number of follow-up calls I needed to make. I appreciated the priority assistance option as it reduced waiting for subsequent calls. Overall, while the waiting and repetition were lengthy, support ended up being useful enough to get me back on track and I felt willing to use these services again in the future.