Support took longer than expected but got sorted
I reached out to the telephonic support a couple of times while setting up the dialer and database features. Honestly, the waiting time was a bit frustrating at first, sometimes being on hold for over ten minutes. However, when I finally got through, the representatives were clear and helpful, which made up somewhat for the delay. I felt like I had to repeat my issue more than once, which slowed things down, but eventually, the confusion was cleared up. The communication was decent, but I hope they can speed things up. The onboarding flow was smooth, and the training steps were fairly straightforward, so it wasn’t like I was completely stuck without a path forward. Overall, I think they have good support potential, but I'd appreciate faster response times and less need to go over the same points repeatedly.