Support took longer than expected, but got me going in the end
I was expecting the initial setup help and support to be a bit faster, considering the way you advertise priority assistance. It actually took several days before I could get through clear steps on using the dialer and organizing the database properly. When I called, sometimes the support team took time to understand my queries, which led to a few back-and-forth calls that could have been avoided with clearer instructions. That said, once we got past the initial confusion, the training material did help me understand the workflow improvements. The automatic updates didn't disrupt my work, which was good. Still, the invoicing process was simpler than the onboarding, so that part went smoothly. Overall, I expected quicker and more efficient support to get me started, but the team did help me finally get up and running, even if it was a slow process. I hope future users get a faster experience, because otherwise, the product itself seems quite capable once you get through the setup phase.