Support took longer than expected but ended well enough
My confidence in the support system was shaky for quite some time. I recall one particular moment when I was stuck trying to use the dialer across multiple workflows. It took more than an hour of back-and-forth calls before the issue was understood well enough. The support team finally helped clarify the confusion, which made me feel more confident about using the tools going forward. Elsewhere, though, the communication felt less consistent — sometimes follow-ups were prompt, and other times responses lagged without much explanation. The training and onboarding were useful but didn't fully prepare me for all real-world challenges, so having reliable telephonic support mattered a lot. Despite the delays, the eventual outcome meant I was able to proceed without major disruptions. With some improvements in response times, the confidence I have could be more steady overall.