Support took longer than expected but did meet most needs
Before starting, I really hoped the telephonic support would be faster and more proactive given what I read on the website. Initially, I expected that if I had a question or problem, help would come quickly and without much hassle. In reality, sometimes I waited longer than anticipated for responses, especially with questions about the database integration and updates. On the positive side, when the support team did respond, their advice was accurate and helpful, guiding me through the software features clearly. The priority assistance is useful if you really need something quickly, but it’s something you can’t call on all the time. That said, the billing and payments processes happened on time and were straightforward, so that part met my expectations well. Overall, the support matched my expectations in quality but not always in timing. I’d say the wait time was the biggest difference between what I thought and what happened, though the experience wasn’t bad enough to be a deal-breaker.