Overall, the support and communication were a mixed bag, especially regarding the order of steps pro
Overall, the support and communication were a mixed bag, especially regarding the order of steps provided. At first, I thought the onboarding followed a sensible sequence, starting with the basics of setting up the software and using the database feature. However, midway through, I found some of the guidance unclear or out of sync with my current progress, which slowed me down. The calling tools and dialer worked well once I got them running, but I wished the instructions came at the right time instead of before I was ready. Telephonic support was patient but sometimes seemed tied to scripts rather than adaptable guidance, leading to some delay in getting answers about automatic updates and priority assistance options. The invoicing and payment process was straightforward, though, which was a relief. If the sequence of steps had been better aligned with a typical workflow, I think the overall experience would improve. As is, you get some functional help but prepare for moments when things feel out of place or take longer than expected to understand fully.