My experience with the support and communication was mixed. On one hand, I got the help I needed for

My experience with the support and communication was mixed. On one hand, I got the help I needed for

My experience with the support and communication was mixed. On one hand, I got the help I needed for setting up the calling tools and database features eventually. But on the other hand, I found myself waiting for quite a while on the call multiple times. Each time I'd explain my problem, they seemed to need me to repeat the details because the earlier technician wasn't fully updated. This made the process longer and more frustrating than I expected. At times, the telephonic support was attentive and polite but efficiency was lacking which brought the overall experience to an uneven level. I also noticed that updates to the software sometimes changed features without much advance notice, which created confusion. The sign-up and payment processes were straightforward though, which was a relief. Overall, it took far more time than I had anticipated to get through support issues, though the end result was okay. So I am hesitant to rely heavily on quick assistance in the future given these delays and repetition.