When I encountered a problem with the dialer not connecting properly, I reached out to support. They
When I encountered a problem with the dialer not connecting properly, I reached out to support. They acknowledged the issue quickly and kept me informed, which I appreciated. The process to resolve took longer than I would have liked, with several calls and follow-ups spread over a few days. The communication was straightforward, and I wasn’t given much fluff. They stayed on topic and provided clear instructions on what to do next, but the overall time to fix meant I couldn’t use the calling tools effectively during that period. Once resolved, the dialer worked smoothly again. The telephonic support was always available during office hours and easy to reach. I think the handling was competent but just slow. I can’t fault the communication but would have liked a quicker turnaround. They didn’t promise faster, so it was just something I noticed in the experience. Aside from that, updates to the software itself during the week didn’t cause any issues for me. Overall, the support was adequate but not prompt enough for urgent fixes.