I started out feeling hopeful since the support team responded promptly initially, and that gave me

I started out feeling hopeful since the support team responded promptly initially, and that gave me

I started out feeling hopeful since the support team responded promptly initially, and that gave me some confidence. However, the process stretched out longer than anticipated, and it took a few calls to resolve some questions about setting up the calling tools. The telephonic assistance was polite and tried to help, but sometimes the explanations were a bit technical, which made me feel unsure about proceeding without further guidance. The automatic updates rolled out during this period, which were seamless and didn't disrupt my work. By the end, I had mixed feelings: the database feature worked fairly well for organizing contacts, but the onboarding flow left me feeling like it could be simpler. Signing up and making the payment went smoothly with clear invoicing, which was one positive point. Overall, the communication was decent yet slow, so while I was somewhat satisfied with the support's effort, I think improvements in clarity and speed would boost my confidence a lot more next time I use the software.