3 out of 53 of 5Verified customerSupport and communication
Support took longer than before, some things better though
Comparing this support with what I am used to, I found that the telephonic assistance here was warm and thoughtful but definitely slower in terms of response times. It sometimes took longer for someone to pick up and to get back with solutions, which was a bit frustrating during busy periods. On the positive side, once connected, the staff were patient and seemed genuinely interested in solving my issues with the dialer and the automatic updates. The quality of answers improved with time, though the longer waits slowed down my overall workflow. In past services, responses were faster but lacked this level of attentive communication. So the trade-off for me was speed versus thoroughness in support.