Support took long to start; overall not satisfactory
I had hoped to get going with remote workflow setup quickly but the support experience left me a bit frustrated. After signing up and trying to explore the software features, I called their telephonic support as recommended, expecting a quick assistance. Instead, it took quite a while before I got through someone who could help meaningfully. While the person was polite and somewhat helpful, the delay to initiate support really slowed my progress. On the plus side, I appreciated that the support eventually answered my questions clearly once connected, but the wait was not insignificant. For anyone needing prompt help to start the training or use dialers and database tools efficiently, this aspect might be disappointing. The onboarding flow and updates seem fine, but the support bottleneck really hindered the first experience. So my verdict: support needs improvement in accessibility for a smoother start.