Support took long to start but had some helpful moments
My experience with support and communication was mixed. At first, it took a long time before I could get proper guidance for setting up my account and understanding the software tools. The onboarding was slower than I expected, which delayed getting fully operational. However, once the process got going, the support staff were able to provide some useful instructions related to the dialer and database functions. The invoicing and payment process was clear though, which was one positive aspect of the whole experience. Still, the initial delay made it challenging to maintain momentum and get comfortable with the software. I would say that while some parts of the interaction were okay, the overall pace and response felt lacking compared to what I have experienced elsewhere, which left me a bit frustrated with the support timings.