Support took long; initial help arrived surprisingly fast
My experience with WFHI support was mixed. It took a considerable amount of time before I was able to fully understand how to get started with the software. The initial setup was confusing without assistance, and I reached out multiple times. Telephonic support was responsive when reachable but often busy or delayed in answering. However, once I got connected, the help provided was effective and resolved the immediate issues. The communication sometimes lacked clarity, which made it harder to follow instructions in the first sessions. Regarding billing and payments, the process was simple and straightforward, which was helpful. But overall, the time from sign-up to fully operational use was much longer than I expected or preferred. Automatic updates seemed to intervene without warning, momentarily disrupting my workflow. I think there is room for improvement on streamlining support and onboarding to avoid these delays. So, while billing was handled well, the support and communication aspect slowed down getting started significantly for me.