Support took just over an hour, but I got it done
Honestly, I wasn’t too optimistic about how quickly the telephonic support would resolve my setup questions. I’ve been through lengthy calls before, explaining the same issues repeatedly. With WFHI I called because I needed help understanding the dialer integration with the database. The actual support call took about an hour and fifteen minutes in total. During that time, the staff was patient but I could feel their willingness to keep it straightforward. They walked me through the process logically, which made it easier. I’m sure I might need support again eventually, but at least now I know the process isn’t as painful as I expected. The patience and clear steps helped, so I don’t dread asking for help next time, even if the explanation itself came slow and steady. It wasn’t a super fast fix but was definitely an efficient use of time given the complexities.