Support took just enough time to be thorough
I found the support team pretty good in getting back to me whenever I needed help during the onboarding phase. It wasn’t instantaneous, but generally within a few hours or less, which was fine given my schedule. The people on the line were friendly and seemed genuinely interested in helping me figure out the calling tools and database features. I liked that when updates rolled out automatically, they sent clear communication ahead of time and were ready to answer any questions I had. Sometimes, though, I felt it took just a little longer than I wanted when I was waiting on a call for clarifications. Still, I never felt frustrated; their follow-ups were consistent. The invoicing and sign-up process was straightforward, which helped reduce the back-and-forth emails. Overall, I’d say they manage response times well, balancing speed with thoroughness, which I really appreciated.