Support took its time, will consider returning cautiously
Getting started with support was okay but not very fast. I expected quicker responses which would’ve helped me settle in sooner, but there was some waiting involved. The communication was clear once it got going, though, so I didn’t feel lost. I got some help with the dialer and database setup, which was useful despite the delay. If this initial lag had been shorter, it would have been better. Whether I do it again depends on whether support response improves, because time is important to me. Right now, I’m ambivalent but not closed off to using their services again.