Support took its time to explain, but eventually cleared things up
Looking back, dealing with support was a slightly slow process. Initially, I didn’t fully understand the steps they wanted me to take with the calling tools and uploading to the database, which felt frustrating because I expected the onboarding to be more hands-on. Telephonic support took longer than I would have hoped to respond, sometimes leaving me wondering if I should have just looked for answers elsewhere. That said, when they did get back to me, the explanations were clear and helped me overcome issues with the dialer and software access. I realize after some reflection that the automatic updates worked well in the background during all this, so I didn’t have to worry about version mismatches or losing work. The invoicing and payment process was also easy to manage, and signing up was straightforward. Even though the support communications were not the fastest, the overall experience balanced out because once things were sorted, the workflow was stable. It reminded me that patience is key with newer software integrations, but clearer and quicker communication would definitely improve things.