Support took its time but got there in the end
Getting started with the WFHI platform was not as quick as I had hoped. I reached out to telephonic support to clarify some setup points, and while they were helpful once on the line, it did take quite a few minutes on hold before I could speak to someone. That part was frustrating, especially since I had been eager to move forward swiftly. Once connected, the assistance was competent and addressed the issues I was facing without needing follow-up calls. The training sessions were clear, and the software interface did allow me to find the tools I needed without much trial and error after the initial wait for support. The billing and payment process came through smoothly during this time, so at least that aspect did not hold me back. Ultimately, the support was the main hiccup, but I was able to get going with confidence once the wait was over. I guess that’s just part of the experience sometimes.