3 out of 53 of 5Unverified experienceSupport and communication
Support took its time but fit with my work hours
The support response times were a bit slower than I hoped, but they did generally align with the hours I was working most days. That meant I could usually reach out and then wait until my next work session to hear back without feeling totally stuck. The telephonic support came through during my standard working hours, which was helpful since I’m not always available otherwise. There were moments when I thought faster answers could have sped things up, but on the whole, the communication was steady and consistent within those time frames. This timing helped me manage my projects without too many hold-ups from the software side, so I’d say it was mixed – not perfect, but definitely workable for my schedule.