Support took its time but finally got me started
I found that the telephonic support was helpful once I got to speak with someone, but there was quite a wait before I was able to contact a representative. The initial delay slowed down the onboarding process, and it took a few attempts to resolve my queries about using the dialer and database effectively. Once connected, the support team was clear and patient, assisting me in setting the system up properly. The software itself is well-designed, and the automatic updates didn't interfere with my work. The sign-up and payment process were smooth enough and didn't require much intervention. Overall, although the wait time for support was frustrating, their assistance did the job, enabling me to get going with the software. So, the key positive is that the support was effective, but the response speed needs improving.