support took its time but eventually helped me
I started using the software and honestly, the sign-up and initial invoicing went pretty smooth. But the onboarding felt a bit slow, like I'd have to wait longer than expected for some key setup info. The communication was generally polite and friendly, though sometimes responses came a bit delayed. On the plus side, the telephonic support was quite understanding and walked me through most of the database feature, which was crucial for my workflow. Their team explained the updates well enough, and I appreciated that the software updated automatically without needing my intervention. Still, I felt like if the initial training was a bit quicker, I wouldn’t have spent so much time figuring out basic functions. Overall, support and communication were fine; just one part that stood out was the wait time before I could really get into using the system efficiently. I’d consider using them again if things speed up.