Support took its time, but clarity improved eventually
I must say the onboarding process started a bit sluggishly. When I first signed up, I was expecting to get going fairly quickly with the provided training modules and essential software setup. However, it took several days before I felt properly oriented with the workflow tools, especially the dialer. The support team was reachable by phone, but responses sometimes came slower than I hoped, and getting clarity required multiple interactions. On the other hand, once I passed this initial hurdle, the automatic updates kicked in smoothly and started making my work easier. The database feature also aligned well with my daily needs after I grasped its capabilities. Sign-up and invoicing were straightforward and transparent, which kept things neat on the financial side. So overall, while the delay in getting everything up and running was a notable pain point, the reliability of the software and clarity of instructions after the initial phase balanced the experience. I'd say my impression is mixed because while some aspects seemed frustrating initially, the actual functionality of the tools didn’t disappoint and was quite satisfactory.