I have to say that the day to day support from wfhi was not very impressive. It wasn’t a one-time pr

I have to say that the day to day support from wfhi was not very impressive. It wasn’t a one-time pr

I have to say that the day to day support from wfhi was not very impressive. It wasn’t a one-time problem but a consistent issue. When I faced troubles with the dialer or database during regular use, getting through to someone for help would take much longer than I expected. Sometimes I’d just wait on hold for ages before any useful assistance arrived. On the plus side, the software itself worked okay most of the time, and automatic updates happened quietly in the background without me needing to do anything. But the support experience really dragged down the overall picture. The invoicing and payment system was smooth enough, and signing up was straightforward, which saved some hassle. The training and onboarding gave a basic understanding, but I often needed to troubleshoot things myself with limited help. While I won’t say there was nothing good, the support team’s slow response was a major inconvenience especially when trying to keep workflows on track day to day. Honestly, the time it took for support to respond is something I’d highlight as a weak spot in their offering.