The response times from the support team were frustratingly slow. I reached out a few times regardin

The response times from the support team were frustratingly slow. I reached out a few times regardin

The response times from the support team were frustratingly slow. I reached out a few times regarding issues with the calling tools and database features; sometimes it took days to get a clear answer. The onboarding flow was also impacted by this delay since I couldn’t progress without clarifications. While the invoicing process was handled without issues, it was honestly the only part that worked efficiently. I expected quicker callbacks or some telephonic assistance that was more prompt given the importance of setting up properly. Waiting for support detracted from the whole experience and made the software feel less user-friendly than it could be. If they could cut down on response times, that would definitely improve things, but as it stands, it was quite time-consuming.