When I ran into trouble, I expected telephonic support to be quick and helpful based on what was pro

When I ran into trouble, I expected telephonic support to be quick and helpful based on what was pro

When I ran into trouble, I expected telephonic support to be quick and helpful based on what was promised, but the actual experience was quite disappointing. It took much more time than expected to get through to anyone who could actually help with the issues I was facing in using the dialer and database features. The communication felt disjointed and I often had to explain the same problem multiple times, which was frustrating. Compared to other software providers I've used that offer prompt assistance, this did not meet my expectations. I’m not optimistic I will want to rely on this support again given how drawn out and inefficient it was. It’s important that support is accessible and quick for remote working software like this, but unfortunately I felt the process wasted a lot of time. Signing up and payment were alright, but the poor communication has left a sour impression.