Support took far too long to really guide me
The amount of time it took to get clear and useful support was quite disappointing. While WFHI offers telephonic support for its software and training, in my experience, much of it required me to figure things out on my own. The initial response times were slow, which delayed my understanding of how to effectively use the calling tools and database features. The onboarding flow was not as smooth as I had hoped, resulting in several hours spent trying to navigate the software by myself. Although some automated updates did improve the platform, there wasn't much proactive communication guiding me through them. Signing up and managing payments was efficient and straightforward, which at least reduced one source of stress. However, when I needed real help, the support did not meet expectations in terms of responsiveness or clarity. I feel a more continuous and detailed walkthrough assistance would save users significant time and frustration. Waiting on hold or having calls dropped sometimes made the experience worse. Overall, I ended up investing much more time than anticipated simply trying to understand features many others may find simpler with proper support.