Support took far too long and involved too much repetition
I reached out to WFHI’s telephonic support several times, and what I experienced was quite frustrating. The wait times on hold were lengthy, but worse was the repetitive nature of explaining my issue over and over again to different people. Each time I called, I had to start from the beginning, which felt like a waste of time. On one hand, the support staff were polite and tried to help, but the inefficiency of the communication process outweighed that. The lack of continuity in assistance meant my problem wasn’t fixed quickly, and the drawn-out exchange gave me a negative impression overall. I can see the software has its merits, but when support is this cumbersome, it discourages me from engaging further. Maybe the system is new and will improve, but as of now, I feel that the time and effort required to get assistance is not justified.