I expected the telephonic support to be quicker in responding and resolving my issues, but the delay

I expected the telephonic support to be quicker in responding and resolving my issues, but the delay

I expected the telephonic support to be quicker in responding and resolving my issues, but the delay was frustrating. When I reached out with questions about the dialer setup, I anticipated a prompt explanation; instead, the callbacks took much longer than what I've experienced with other remote workflow software. The support agents did eventually help, but the wait times significantly slowed down my onboarding process. It's clear they have the information and willingness to assist, but their responsiveness isn't up to what I had hoped for given the urgency of setting up effective calling tools. This lag made it difficult to rely on their communication support especially during peak work hours, contrasting sharply with my earlier experiences using other platforms where support was more immediate and adaptive.