Support took effort on my part
The support team was okay but honestly, it required a bit more effort from me than I expected. Sometimes I got quick responses, other times I had to follow up multiple times to get a clear answer. It felt like I was explaining the same issue in different ways just to get someone to help properly. On the other hand, once the right person was on the line, they did provide thorough explanations and tried to guide me through the software features patiently. The automated updates didn’t cause problems but did generate questions I needed support for. So overall, the experience was mixed. It worked, but I definitely had to be persistent and involved to get where I wanted. I’m hoping future interactions are smoother because right now it feels like a bit of a hustle just to resolve simple queries.