support took effort but was worth keeping with
Working with WFHI’s telephonic support over the weeks showed me a balanced picture of their service. Initially, I found myself needing to call quite often to clarify things about the database and dialer functionalities because the training didn’t cover every detail I wanted. It took quite a bit of effort on my part to explain my issues clearly and understand their responses. Sometimes, the answers felt a bit scripted or generic, making me wish for quicker resolutions. However, over time, I realized that the support team steadily improved in handling my concerns, and follow-ups became more personalized and effective. They were patient and tried hard to make sure I wasn’t left confused after each call. Day to day, the software itself was quite stable and the automatic updates didn’t disrupt my remote workflow, which reduced reliance on support calls. The sign-up, invoicing, and payment processes were straightforward and stress-free, which added a positive part to the experience. So while it wasn’t effortless to get the help I needed, I appreciated the growing attentiveness from support and the stable day-to-day reliability of the software.