3 out of 53 of 5Verified purchaseSupport and communication
Support took effort but mostly worked out okay
The support system required some time and patience on my part to navigate correctly. Initially, the sequence of help steps was a bit confusing which made resolving my issue slower than expected. Each time I called, I had to explain my situation repeatedly, which was frustrating. However, once the right person was connected, the assistance provided was satisfactory and solutions were given. The telephonic support could improve by streamlining the order of guidance and making it easier to pick up from earlier conversations. Overall, while the support effort was more than I first anticipated, it did eventually help me solve the problems I faced with the software updates and database adjustments.