Support took effort but had some positives
I initially expected the telephonic support to be more immediately helpful, maybe quicker at resolving my queries during setup. Honestly, the communication was decent but needed a fair bit of back and forth. Some of my technical questions on the dialer setup got answered, which was a relief, but for other issues like navigating the database feature or payment review, I found their responses slower than anticipated. It felt like I had to follow up repeatedly, so it was more effort than expected. On the other hand, the support staff was polite and tried to be patient, so that made a difference. Given this experience, I am unsure if I’d require help again or prefer to troubleshoot myself; it depends on the complexity of the problem next time. The invoicing and payment were smooth with fewer hiccups, which was nice compared to the sometimes tangled communication. Balancing the support’s reliability with how much effort I had to put in leads me to an even score since some things worked well, but others could definitely improve.