Support took around two days, but very thorough
From the moment I reached out to WFHI support, it took about two days to fully resolve my issue. Initially, I contacted them because of a problem with the dialer's integration with my database. The support team responded promptly on the phone and listened carefully as I described the challenge. They then guided me step by step to troubleshoot the software, walking me through settings and updates. Throughout the process, they kept me informed about what they were doing to fix the problem. When they realized it would require a software update, they informed me of the timeline and made sure to follow up once the update rolled out. By the end of the two days, the dialer was working seamlessly with the database, and the calling tools performed as expected. I felt very confident by the conclusion, as every step was explained clearly and the team showed commitment to resolving my case. Overall, I appreciated the thoroughness despite the waiting time, which was clearly communicated upfront from the start. It was a positive experience, and I feel comfortable continuing to use WFHI's services.