Support took around 30 minutes to resolve my issues
The telephonic support was generally responsive but I found that resolving my issues often took around 30 minutes per call, including some repetition. I had to explain my problem more than once in a couple of instances, which added to the wait time. While the support staff were polite and tried to assist promptly, the communication sometimes lagged due to these repeated explanations and clarifications. On the other hand, I appreciated how the support team stayed patient and gave detailed guidance to troubleshoot problems with the dialer and database features. The software updates occurred without me needing to take any action, which reduced hassle. Additionally, the payment and invoicing process worked without any complications from my side. Overall, although the support took longer than expected, it was effective enough to eventually help me resolve my concerns, but faster resolution would definitely enhance the experience further.