Support took around 2 days to respond, which got tiring
I’ve reached out to support multiple times over the last week, and honestly, it took around two days each time for them to get back to me. At first, I was hopeful their responses would be detailed enough to help sort out my challenges with the dialer and database syncing. While they did eventually address the issues, the wait was tiring since I had to explain the same things repeatedly in emails before anyone really understood the problem. The people seem knowledgeable, but their response time left me quite weary. It felt like I was caught in a loop of delayed messaging, and the productivity dip from waiting was frustrating. I appreciate that some issues got resolved, but overall, the responsiveness needs improvement for busy users who rely on quicker feedback. Hopefully, next time it will be better, because the software itself is fine but the support speed is just not what I expected or wanted for smooth workflow.