Support Took Ages to Respond, Honestly
Hey, so I wanted to share how the support chat felt like talking to a brick wall sometimes. I reached out about a problem with the dialer functionality and it seriously took days before someone got back to me. When they did reply, they were polite but the delay was so frustrating that it made me rethink if I could rely on them at all. On the plus side, once they responded, their advice was kinda helpful and clear enough to understand. But still, waiting around without updates made it super stressful, especially since working remotely needs quick fixes. I was expecting quicker replies or at least some acknowledgment that they’re looking into my issue. It’s like they were just too stretched or the support system isn’t built for fast communication. I hope they can improve the responsiveness because good support can make a huge difference in using their software for my daily workflow.