Support took ages but did get me set up eventually
I started off feeling a bit unsure about how long it would take to get going with WFHI’s software and support. Initially, the labels on the database functions seemed a bit unclear, which slowed me down. I called support to clarify, and while they were generally helpful, the wait times were quite long during busy periods. On the plus side, once I got through, the explanations about calling tools and the dialer were thorough enough to resolve my doubts. During onboarding, the training modules were decent, but it took me several sessions to fully absorb everything, partly because I kept needing support clarifications. On the downside, the invoicing and payment process was pretty straightforward, so at least one part didn’t cause any delays. I’m still a bit on the fence about whether the whole experience justifies the time taken — it had its positive moments but also some frustratingly slow support interactions. So, if I put the good and bad side by side, I’d say the software’s usability is promising but the real bottleneck is the time taken to get reliable assistance when stuck, which might discourage some users looking for quick onboarding.