Support took a while to clarify, but eventually made sense
At first, when I called the telephonic support, I felt a bit confused because the explanations seemed overly technical and not very clear. It was hard to immediately grasp how certain features like the dialer integration or database syncing actually worked. However, after a couple more calls and some patient back-and-forth, the support team broke down the points more simply, which made everything click at last. They gave examples and talked me through the exact steps I needed to take during onboarding and what to expect from the software updates. I appreciate that they didn’t rush and took the time, but the initial complexity made it frustrating before it got better. If only the explanations were this accessible from the start, users would feel much more confident sooner. In summary, the support helped a lot but it took some effort to get there.