Support took a while, especially when things went wrong
Dealing with WFHI support when there were issues wasn’t the fastest experience. Whenever something went wrong with the dialer or the database updates, getting help over the phone felt slow. They did eventually address the problem, but it took longer than I would have liked. Their step-by-step guidance was helpful, but sometimes I was left waiting on hold or for callbacks, which was frustrating after repeating my concerns several times. The automatic updates sometimes caused minor glitches too, and sorting those out wasn’t immediate. On the bright side, the invoicing process was clear and the payment system worked as expected, so at least the financial side was smooth despite the technical hitches. Overall, I’d say support was responsive but not quick enough during critical moments, and the time it took was the main downside I remember from my experience.