Support took a while but the follow-up was clear enough
The telephonic support and communication with WFHI were a bit of a mixed bag for me. It took longer than I had hoped to get a complete response to my queries, which was a little frustrating especially when I was trying to resolve some issues with the dialer and database features. However, once they did respond, the guidance was clear and helpful, which went a long way towards sorting things out. The order of steps suggested by support generally made sense, but I felt that some instructions could have been better organized to reduce back and forth. The priority assistance option seemed useful in theory, though it did not accelerate my case drastically. I also found that the automatic updates sometimes created new questions, requiring me to connect with support again. Overall, while the time it took could have been shorter, the level of care and clarity in communication made a difference in overcoming the hiccups.